Common queries answered
Frequently asked Questions
We ship to most countries, except certain restrictions. The main reason why we do not ship to certain countries lies in the difficulties in delivering the products as a result of customs formalities or the high costs that the customer has to face for the merchandise collection.
Yes. We take the utmost care with the information that you provide us when placing an order on our website. The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. All of the information you provide during the ordering process is restricted to our staff who handles shipment (and by “information” we mean on shipment address) and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the Agelessa.com, please feel free to e-mail us at [email protected]
We use different shipment carriers for transporting your orders. Some items ship from overseas and to maintain free shipping please allow around 12 working days on average for delivery.
We respond to each email as soon as possible, very often within 1hr
In case there is no response, please check your spam folder in your email inbox
Confirmation email for your order contains tracking number. To track your order follow the link inside order confirmation email.
Unfortunately, we are unable to redirect orders once your items have been shipped. Therefore, please ensure you provide the correct shipping address.
But shipping address can be changed if order is not dispatched yet, contact us as soon as possible. Please fill in the form down bellow or contact us on [email protected]